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Why do I get
an error page (page not found) whenever I click on one
of the lessons in the videos list.
This problem may occur if you have been logged into
your subscription account for a long period of time and
have been inactive. To fix this problem, you will have
to re-login to your account - close all browser windows,
re-open your web browser, go back to www.mathtv.com,
and log in to your account again.
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What
is the difference between the Basic Math and Prealgebra
videos?
Very little. Basic Math and Prealgebra share the same
videos. The video lists for each subject are arranged
differently to more closely resemble textbooks for those
subjects. Depending on the class and/or textbook you
have, you may find it easier to view the videos from
the standpoint of the Basic Math video list or vice versa.
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Why
isn't the sound and video matching up?
If you are experiencing some "lag time" between
the sound and video in RealPlayer, please make sure
that your computer meets the minimum system requirements.
This problem is usually caused by one or more components
that are not fully capable of displaying the video at
an optimal level. The minimum system requirements are:
300Mhz Pentium II processor or equivalent
64MB of RAM
65,000-color video card set to display at 800x600
16-bit sound card and speakers
56K modem (cable or DSL recommended)
Windows 98SE / ME / NT4.0 / 2000 / XP or Mac OS
Internet Explorer 5.0 or later
RealPlayer 9 (RealOne) or higher
If you meet the minimum system requirements and are
still experiencing lag, please try one or more of the
following:
1. Close all other running software programs including
those running in the Windows system tray.
2. Check for updates to RealPlayer and download
the latest version if necessary.
3. Look for updated drivers for your sound and/or video cards. Visit
the web site of your computer's manufacturer
for more information.
4. Check your Internet connection speed. If you are on dial-up, try
reconnecting or choosing another local connection number in order to
gain the fastest connection possible.
If you still experience lag or slow performance, it
will most likely be a result of a slow Internet connection.
If you connect to the Internet using a 56k or slower
dial-up modem and are still getting lag after trying
all possible solutions, please contact
us. You may be better off purchasing a CD-ROM.
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I'm using
RealPlayer 8. Why do I get a pop-up message forcing me
to upgrade?
If you have RealPlayer version 8, or previous version,
installed on your computer, you may get a warning message
that pops up immediately when you try to play a video.
This is normal. The videos available through the MathTV.com
online subscription use a newer video codec that is not
compatible with RealPlayer 8. This new codec allows
for higher quality video and better performance over
the Internet. You must upgrade to the RealPlayer 9 (RealOne)
or higher in order to view the online videos.
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Why can't I find
the FREE version of RealPlayer?
It may be difficult to find where to download the latest
free version of RealPlayer on the Real
web site. You can download
the free player here. If this link does not work
for you follow these instructions:
1. Go to www.real.com.
2. In the upper right-hand corner, under the blue menu bar and "?" (question
mark), you will see a link labeled "FREE RealPlayer". Click
on this link.
3. Follow the instructions on the following page to complete the free
RealPlayer download.
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What is the mailing
list and how does it work?
MathTV.com will automatically add your e-mail address
to a subscribers only mailing list when you first sign-up
for a subscription account. This mailing list will only
be used to notify you of important subscription related
news and information, such as changes, enhancements,
and future plans for the subscription service.
MathTV.com will not send you a periodic newsletter or
any messages designed to aggressively promote our products
or services without your permission. If you wish to join
our free mailing list, that is openly available to anyone,
subscribers and non-subscribers, you can sign-up
here.
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How do I remove my
e-mail address from the subscribers mailing list?
To remove your e-mail address from the mailing list,
please send a request to
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What happens
to my personal information when I sign-up for a subscription
account?
MathTV.com will only store your name, e-mail address,
password, and mailing list preference in our secure database.
We will never give out your information to any third
parties whatsoever. Please see the MathTV.com
privacy policy for complete details.
All payment information is handled by PayPal on their
secure, SSL encrypted servers. For more information on
how PayPal handles your personal information, please
see PayPal's
privacy policy.
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| How do I cancel
my monthly subscription?
MathTV.com cannot cancel your subscription
for you. Canceling your subscription requires that
you log in to your PayPal account. MathTV.com does
not have access to your PayPal account login information,
so .
To cancel your subscription, follow the steps listed
below:
- Log in to your MathTV.com subscription account.
(Click here to log in)
- On the right side of the Welcome page, click on
the "Cancel Subscription" link. This will
take you to the PayPal login screen.
- Enter your PayPal e-mail address and password to
log in to your PayPal account.
- The next page that appears will show your the transaction
details for your subscription. Scroll down to the bottom
of this page and click on the "Cancel Subscription" button.
- Click
"Cancel Subscription" again on the confirmation
page.
You have now canceled all future automatic payments
for your MathTV.com monthly subscription.
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I just cancelled
my subscription. Now what?
CANCELLING YOUR SUBSCRIPTION WILL NOT CANCEL THE EXISTING
PERIOD YOU'VE ALREADY PAID FOR. It merely cancels future
automatic payments. For example, if you signed up for
a subscription on the 5th day of the month and now decide
to cancel on the 20th day of the same month, your subscription
access remains active until the 5th day of the following
month. After that day you will no longer be automatically
charged for future monthly payments.
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How do I
cancel my MathTV.com account?
Canceling a subscription does not remove your account
- it only cancels future PayPal payments. Your information,
i.e. your name, e-mail address, and password, will remain
in our system. The purpose of this is to provide an easy
way for you to renew your subscription at a later date
without having to sign-up for a new account.
However, if you wish to close your account and remove
your information from our system, please visit the contact
us page or send an e-mail to
. Include the name and e-mail address of your account in your cancellation
request. We will then reply to your request and remove your information
from our database within one business day.
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